 Delivery:
UK: We aim to dispatch orders within 3 working days of cleared payment (except for custom orders which may take upto 21 days) and
use Royal Mail 1st Class Standard, Royal Mail 1st Class Recorded & Standard Parcels and Special Delivery services with
insurance. Your items will be dispatched by whichever method you select via the checkout process.
 International:
We deliver Worldwide and aim to dispatch orders within 3 working days of cleared
payment. All international orders are dispatched via Royal Mail Air Mail.
 Returns:
In the unlikely event that you are unhappy with your purchase you may return it,
(at your own expense) for a full refund, (less original postage costs) within 7 working days. Item must be in the same
condition as when dispatched by us, complete with original packing, wrappers & boxes and you MUST
obtain proof of postage.
Damages/Faults: Damages or faults must be notified to us within 3 days and returned
within 7 working days, complete with ALL original packing, wrappers & boxes
(proof of postage MUST be obtained). You will be reimbursed for Royal Mail 1st class postage
(unless otherwise agreed) for return postage. A replacement will be despatched or refund issued upon receipt of damaged item.
Lost Orders: In the unlikely event that your order is not delivered within the timescales below
please check with your local sorting office to see if they are holding a parcel for you before contacting us.
Royal Mail will not treat an item as lost until 15 days after the expected delivery date
and your order may turn up within this time. We will do our best to help you and send replacements out
after 15 days in any case. Within 15 days we will send replacements at our discretion but rest assured
you will have our best attention at all times.
All Postage and Packing Charges
All postage rates are based upon the total weight of your order and all items are sent via Royal Mail with a choice of services to suit you
The most cost effective option is selected automatically, but you have the option to over-ride this at the checkout stage and select any of the following:
- 1st Class Standard
: 1-2 working days
- 2nd Class Standard
: 3 working days or more
- 1st Class Recorded
: 1-2 working days with signature
- 2nd Class Recorded
: 3 working days or more with signature
- Standard Parcels, (for heavier items)
: 3 working days or more
- Air Mail
: 3-5 working days
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