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Shipping & Tracking

1. What Is Shipping Insurance?

Shipping Insurance offers superior protection and safety for your valuable items during international delivery. We'll reship your parcel immediately at no extra charge if it's reported lost or damaged.

2. When Will My Order Ship?

1. Receiving Time = Processing Time + Shipping Time
Processing: Usually 3-5 working days
Before we ship your order, we have to prepare your products, do strict quality-control tests and carefully package the items. The time it takes to prepare your items for shipping is separate from the delivery time. Hope you could understand us.Most orders ship within 3-5 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.

3. Will I Have To Pay International Taxes And Duties?

There always no extra Custom fee. But the recipient will be fully responsible for the charges if there is any. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. This is just a general guideline and you should contact your customs office for specific amounts and percentages.
We cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

4. Verification Of Shipping

When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification. This may require us to contact your directly. When specifying shipping address information, be sure to check that the zip code, city and state are correct. If according to delivery service's records, this information does not match their records, we may have to contact you to update this information and this may delay your order.

5. Do You Ship To PO BOX(APO/FPO/DPO)Address?

Generally speaking, we don't support this kind of service. But currently, we could only ship to P.O. Boxes and military addresses (APO, FPO) address via standard shipping.So please provide us with the most up-to-date, accurate and detailed shipping information with your phone number for the shipping. Your cooperation will be much appreciated. All parcels will be held for picking up if cannot be signed or delivered. If an item is returned because it was not deliverable due to an incorrect address, customer will have to be responsible for both the shipping and return charges.

6. Tracking

The tracking of your parcel is online traceable. After your order is shipped out, a confirmation email with online tracking number and link will be sent to you. The tracking number will be valid for your check within 48 hours after you receive the email. (During Holiday Season, Orders with Standard Shipping will not be traceable when the parcels arrive in the United States. It is because USPS website will no longer update the information about shipping package. Normally it will takes 20 days for shipping to the USA, please be easy to wait for your package, if it is more than 20 days to wait for your package, please contact USPS or the local PO for more information.)